Contact
Talk to the command centre
Platform enquiries, partnership discussions and citizen helpline support. For a civic issue, the Complaint Centre will reach the right team faster.
Send a message
We aim to respond within two working days.
Command centre
- Address
- KARDIA Command Centre, Civic Technology Campus, Sector 40
- City
- Pune, Maharashtra 411001
- Phone
- +91 20 4000 1000
- Citizen helpline
- 1800 200 2040
- Hours
- Monday to Saturday, 9:00 AM to 6:00 PM IST
Find us
Departments
Who handles what
Complaints are routed automatically, but if you need a specific team these are the departments behind each portal.
CGC
Citizen Grievance Cell
Complaint Centre GEN 40 intake, routing and resolution.
+91 20 4000 1006
DIT
Digital Infrastructure
Platform operations, data integrity and system administration.
+91 20 4000 1007
ENR
Energy & Power
Solar assets, RDF-to-energy, storage, demand and grid balance.
+91 20 4000 1003
ENV
Environment & Air Quality
AQI monitoring network, PM 2.5 and PM 10 surveillance.
+91 20 4000 1005
RDF
RDF & Fuel Recovery
Residual waste processing, RDF quality control and inventory.
+91 20 4000 1002
SWM
Solid Waste Management
Zone collection, segregation and citizen contribution programmes.
+91 20 4000 1001
TRN
Transport & Mobility
EV charging infrastructure and Vehicle-to-Grid operations.
+91 20 4000 1004